1. Home
  2. FAQ
Help Center

1tk11 FAQ — all your
Find your answers here

From registration to payments, bonuses to gaming — find complete answers to all your 1tk11 questions in one place.

50+ Questions & Answers 8 Categories 24/7 Support
Registration
8 Answers
Payment
10 Answers
Bonus
7 Answers
Gaming
9 Answers
Quick Help

What do you need help with?

Click on any category below to find the answer to your question directly.

Registration & Account

Answers to all your questions about opening a new account on 1tk11, verification, changing your password, and managing your account.

View Answer
Deposits & Withdrawals

How to deposit and withdraw via bKash, Nagad, and Rocket — processing times, minimum amounts, and troubleshooting transaction issues.

View Answer
Bonuses & Promotions

Terms and conditions for the Welcome Bonus, Cashback, Reload Bonus, and Referral Program.

View Answer
Games & Betting

Rules for playing cricket betting, football, Live Casino, and slots, how to understand odds, and general gaming questions.

View Answer
Security & Privacy

Account security, personal data protection, two-factor authentication, and how to report suspicious activity.

View Answer
Support & Contact

How to use Live Chat and email support, how to submit a complaint, and average response times.

View Answer

1tk11 FAQ — Full Overview

Welcome to the 1tk11 FAQ page. This page is designed to provide clear, straightforward answers to the most common questions from 1tk11 users in Bangladesh. Thousands of people ask about registration, payments, bonuses, and gaming on 1tk11 every day — our goal is to bring all those answers together in one place.

1tk11 is a trusted online gaming platform in Bangladesh offering cricket betting, football, Live Casino, slots, and over 500 games. Instant transactions are available via bKash, Nagad, and Rocket. Our 24/7 Bangla support team is always ready to assist.

If you can't find your question on this page, reach out to our support team directly. Email: support@1tk11.bet — average response time is just 2 minutes.

Registration & Account
8 Questions

Registering at 1tk11 takes just 2 to 3 minutes. Simply provide your mobile number or email, a strong password, and a referral code if you have one. Once OTP verification is complete, your account is activated instantly.

To register at 1tk11, you will typically need the following:
  • An active mobile number (preferably the one linked to your bKash/Nagad account)
  • Email address (optional but recommended)
  • A strong password (8+ characters, including numbers and special symbols)
  • Date of birth (for 18+ age verification)
You may be required to provide your NID or passport for identity verification at a later stage.

No. Each person may only have one account on 1tk11. If multiple accounts are created using the same mobile number, NID, or banking details, all associated accounts may be suspended and balances forfeited.

On the login page, click the "Forgot Password?" link. Enter your registered mobile number or email to receive an OTP. Use that OTP to set a new password. The whole process takes just 2–3 minutes.

KYC (Know Your Customer) verification is required to protect your account and confirm ownership during large withdrawals. You will typically need to submit your NID and a selfie at the time of your first major withdrawal. Once KYC is complete, there are no restrictions on withdrawals.

Yes, your mobile number can be changed. You'll need to contact the support team and submit KYC documents for identity verification. For security reasons, this process may take 1–2 business days.

The minimum age to register at 1tk11 is 18. No one under 18 is permitted to open an account. An NID or passport may be required for age verification.

To close your account, email support@1tk11.bet or let our team know via live chat. Make sure to withdraw any remaining balance beforehand. If you wish to close your account for responsible gaming reasons, we can arrange either a temporary suspension or a permanent closure.
Deposits & Withdrawals
10 Questions

Depositing on 1tk11 is quick and easy. After logging in, click the "Deposit" button, select your payment method (bKash/Nagad/Rocket), enter the amount, and follow the on-screen instructions. Once you send the payment via bKash and submit your transaction ID, the balance will be credited to your account instantly.

The minimum deposit and withdrawal on 1tk11 is ৳500. Maximum limits vary by account level, with VIP members able to transact higher amounts.

Withdrawals on 1tk11 are typically processed within 5 to 30 minutes. bKash and Nagad are the fastest options. However, first-time withdrawals or large amounts may take longer if KYC verification is required. Requests submitted after midnight may be processed the following morning.

If your balance hasn't appeared within 15 minutes of depositing, contact support via Live Chat or email. Please have the following ready: Transaction ID, payment time, amount, and the number used to send the payment. Providing these details will help the support team resolve your issue faster.

Yes, in addition to bKash, 1tk11 also supports deposits and withdrawals via Nagad and Rocket. All three methods are equally secure and fast. More payment options are planned for the future.

1tk11 does not charge any deposit or withdrawal fees. However, bKash, Nagad, or Rocket may apply their own service charges in accordance with their respective policies.

If your withdrawal request is still in "Pending" status, cancellation may be possible. Contact the support team immediately. However, once processing has begun, the request cannot be cancelled.

Currently, withdrawals on 1tk11 are processed via mobile banking (bKash, Nagad, Rocket). Direct bank transfers are not yet available, but we plan to add this option in the future.

Members can generally make up to 5 withdrawals per day. VIP members have a higher limit. The total daily withdrawal cap also varies depending on your account level.

Yes, 1tk11 uses SSL encryption to keep all transactions secure. Your mobile banking PIN or password is never stored on our servers — we only verify the transaction ID.
Bonuses & Promotions
7 questions

Register on 1tk11 for the first time and make your first deposit to receive a 100% welcome bonus. For example, deposit ৳1,000 and get ৳1,000 in bonus funds. Specific wagering conditions must be met to use the bonus.

A wagering requirement means you must place a specified amount in bets before withdrawing bonus funds. For example: a ৳1,000 bonus with 10x wagering means you need to bet ৳10,000 in total. After that, any winnings from the bonus can be withdrawn.

Yes, reload bonuses may be available on daily deposits at 1tk11. Weekly cashback offers and extra bonuses during special events are also available. On the Bonus page View all offers.

When someone registers on 1tk11 using your referral link or code and makes their first deposit, you'll receive a referral bonus. The bonus amount is based on your referred friend's first deposit — a win for both of you.

Wagering requirements must generally be met within 7 to 30 days of receiving a bonus. If the conditions are not fulfilled within that period, the bonus will be forfeited. The validity period for each bonus is stated alongside the offer.

A bonus may be cancelled for the following reasons:
  • Failing to meet wagering requirements within the specified timeframe
  • Attempting to create multiple accounts
  • Violating bonus terms and conditions
  • Submitting a withdrawal request before the bonus balance has been cleared

Yes, 1tk11 VIP members enjoy exclusive benefits — including higher cashback rates, a dedicated account manager, faster withdrawals, and access to exclusive tournaments. On the Promotions page View details.
Games & Betting
6 Questions

At 1tk11, you can bet on cricket, football, tennis, badminton, basketball, and 20+ other sports. Live betting is available for all major tournaments, including the BPL, IPL, and World Cup. On the Sports Events page View all.

Live betting lets you place bets in real time while a match is in progress. Odds shift moment to moment based on how the game is unfolding. You can follow live scores and stats to make informed decisions — making it a far more exciting experience than pre-match betting.

1tk11's Live Casino features Baccarat, Roulette, Blackjack, Dragon Tiger, Teen Patti, and many more. Enjoy a real-time experience playing live with actual dealers. On the Popular Games page View all games.

Yes, all games at 1tk11 are playable on mobile. The website is fully mobile-optimized and works on both Android and iOS directly from your browser. A mobile app is also available to download.

Winnings are credited to your 1tk11 wallet instantly after a bet is settled. You can use the balance to place more bets or withdraw it. For live betting, results are typically processed within minutes of the match ending.

1tk11 uses decimal odds. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (your ৳100 stake plus ৳150 in profit). Higher odds mean a lower chance of winning but a bigger payout. On the analytics page View expert predictions.
Security & Privacy
5 Questions

If you suspect your account has been hacked, email support@1tk11.bet immediately and notify us via live chat. We will lock the account and launch an investigation right away. Once your identity is verified, your account will be restored.

Go to "Security" under Account Settings and enable "Two-Factor Authentication." An OTP will be sent to your mobile each time you log in. Keeping this enabled significantly improves your account security.

No. 1tk11 never sells or shares your personal information with third parties. Your data is used solely for legal compliance and managing your account. For more details, Privacy Policy Read more.

Check your "Login History" under Account Settings. If you notice any unfamiliar device or location, change your password immediately and notify support. You also have the option to log out of all other devices.

Yes, 1tk11 operates under an international gaming license. The platform uses RNG (Random Number Generator) technology to ensure fair play, and all operations are transparent and regulated.
Support & Contact
4 questions

There are three ways to contact 1tk11 support:
  • Live Chat: Click the chat button at the bottom right of the website — the fastest way to reach us
  • Email: support@1tk11.bet — for detailed issues
  • Support Form: Log in to your account and open a ticket from the "Help" section

The 1tk11 support team is available 24/7, every day of the week. Support is available in Bangla. Live Chat responses typically come within 1–3 minutes, while email replies may take up to 24 hours.

To file a complaint, send a detailed message to support@1tk11.bet and attach any relevant screenshots or evidence. We will investigate and respond within 48 hours. Serious complaints are escalated to senior management.

Yes, 1tk11's support team provides full service in Bangla. Our team is built with Bangladeshi users in mind, so you can comfortably reach out in Bangla with any issue.

If you can't find the answer you're looking for on this FAQ page, feel free to reach out to us directly. Our Bangla support team is available 24/7 and ready to help.

By Category
Registration & Account 8 Deposits & Withdrawals 10 Bonuses & Promotions 7 Games & Betting 6 Security & Privacy 5 Support & Contact 4
Quick Links
Register Log In View Bonuses Promotions Sports Events Popular Games Responsible Gaming
Get Direct Help

If you don't find your question here, our 24/7 Bengali support team is always ready to help.

support@1tk11.bet
Contact Us

Still have questions?

Our support team is always here for you.

Live Chat

The fastest way to get a response — average reply time is 1–3 minutes. Chat with us in Bengali.

Now Online
Email Support

For detailed issues or complaints, send us an email. You'll receive a response within 24 hours.

support@1tk11.bet
Support Ticket

Log in to your account, open a ticket from the "Help" section, and track its progress there.

Log In
Get Started Now

Join 1tk11 today,
Get a 100% Welcome Bonus

Register in just 2 minutes. Get a special bonus on your first deposit. Instant transactions via bKash, Nagad, and Rocket.

Register Now Log In
Safe & Licensed
Instant Payments
24/7 Bangla Support
Mobile Friendly
বাংলা